Wrote with feedback to General Manager midway through the stay. The menu is poor All in all, love the look of the hotel and love the room.
#Rollo cafe international tampa fl free#
2 free bottles of water only replenished this day also * Service at breakfast is ridiculously poor, asking several times for same thing often leaving without. Most hotels offer free cancellation (including Banyan Tree who only require one night paid up front to guarantee) * Mini bar only replenished on 2nd last day despite staying for 6 nights.
#Rollo cafe international tampa fl full#
That’s like offering a pool with no water * Level of English speaking across the hotel is extremely poor * The pay in full up front is very poor given covid times where plans may be forced to change at last minute. Again, very poor * No coffee facility in room * Iron but no ironing board. 1 star * Taxi to town organised by hotel 4 times more than any other taxi service offering same vehicles. The service here falls way short of that mark. I don’t mind tipping for impeccable service. One night a bar tender even questioned my wife saying he thought the tip was too low. Food quality more 3 star than 5 * Despite the 15% service charge being included in the room, there is an air of expectation for tips. Portion sizes are very small for the money. The noise which starts around 7am is a shocker * Food. We had a pool villa so often never left the room. Loud banging of hammers and grinding of power tools. We will come back very soon Until then stay healthy Estefania & Tobias Bechtel" "Pros: The look of the hotel and the room. For all the details, warmth, attentions and of course for creating this beautiful place. We come back every year because we love the food which is amazing all the way, the views and the tranquility Encanto provides but the key part for us is the service, the staff will make you feel at home from the very first moment and we love that every single time we come back we see the familiar faces ❤️ Thank you so much to Edwin, Candido, Fany, Iliana, Sebastian, Neftalí, Alfredo, Alberto, Francisco, Oscar, Lety, Ana, Arantza and everybody else who took care of us.
If you are a private person, the hotel has 20 pool villas, very spacious, great private pool and they have amazing views to the bay. The main pool is gorgeous, and the bar is tended by the best people ever, Daniel, Diego the 2 Alfredo’s, Alberto you guys are so awesome, thank you for the best drinks ever. "Is By far the best hotel of Acapulco, it offers the best views from Dorado and Diamante beach, every single room as it’s own charm, luxurious bath, bed, and amenities from L’Occtane. The water temperature of the private pool is suitable, except for the insects. The hotel is located on the edge of the bay. After all, at the seaside, you can understand that the hotel service is particularly good. I would definitely come stay here again!" "The room is very hygienic, the surrounding environment is also good, that is, the insects are a little more. I was so relaxed I fell asleep and don’t even remember getting my foot massage. Ana did my facial and Benjamin was a wonderful host. Elizabeth was so welcoming with a gift and Carolina was a great therapist. Scheduled a banyan all day spa treatment that was just divine. The best hotel in Acapulco without a doubt, deserves 5 stars." "I stayed here by myself in a gorgeous villa and it was amazing. The restaurant can watch the sunset and unforgettable scenery. The fish soup really has the taste of grandma. 🔔Service: 24-hour room service, call the golf cart in the park anytime, anywhere. The bay view is already beautiful and very good value. 🍃Environment: Each one is a single-family villa with a private small swimming pool, with good privacy. 🧹 Hygiene: Impeccable, the yard is even clean "🚗 Transportation: Take a taxi to the airport for 450 pesos per person, on a very beautiful small peninsula, 25 minutes from the airport by car.
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